Support & Maintenance Options

Choose between Basic, Intermediate, or Premium plans

  •    * Will you want instructor-led training or do you prefer WBT?
  •    * Do you need much guidance or are you more of a self-help type?
  •    * Is it important to have an assigned Support Rep?
We offer 3 Support & Maintenance plans so that you get what you need and only pay for what you value.  The Basic S&M plan is totally free, and includes 24X7 access to the on-line Support Portal, email support, toll-free phone access, solution updates, documentation, and more.    Step up to either Intermediate or Premium support & maintenance if you need an assigned contact, mobile phone access, prioritized response handling, instructor-led training or various best-practices and consulting input.

You Need These! Has Them.    The Others Do Not.    Make Sure You Get Them.

RapidResponse answers your RFP quickly

Let RapidResponse identify your RFP questions and find up to 4 approved responses for each with a single click.

Improve your content library based on search patterns

Recommendations for content updates based on actual search patterns.

Let non-users edit and even approve content

Include non-users in your RFP process (such as channel partners or external legal counsel).

Build your RFP content library

Import and enter RFP questions and answers for reuse. Use flexible categorization and editing features as you maintain your content. Enter or paste content into our editor or bulk-import from .CSV files.

Search and filter content

Use Exact search for words or short phrases. Use Relevance search to match whole questions and/or responses. Or leave the search mode on Auto to let RFPMonkey decide which is best. Filter your search results using 9 configurable filters.

Never use old content again

Entry Aging expires content periodically to help you keep it current and fresh. Set Entry Aging aggressively to expire content after only 30 days, or as infrequently as yearly. (Or turn it off all together).

Track RFP progress and status

Record RFP status, progress, outcome, notes, important dates, and team assignments. Track assignment acknowledgement and progress, and automatically send reminders for late assignments.

Typical RFP Issues

How many of these sound familiar?

  • RFPs take 10, 20, 40 hours or more to complete
  • Hard to manage content centrally, and offer access distributedly
  • SME's come and go, taking their knowledge with them
  • No easy way to manage time-sensitivity of content
  • IT and NetOps don't like to participate in 'your' RFP
  • RFPs are usually due quicker than you would like

These issues make RFP's and RFP content hard to manage, frustratingly time consuming, and not much fun! You need a good way to inventory reusable content, approve it, expire it periodically, and share it with all who may need it.

What We Do

You will use to:

  • Create an RFP content library
  • Take content suggestions from the field
  • Assign SMEs as official approvers by category
  • Approve and Expire content
  • Use approved content to respond to RFP questions
  • Create categories/filters to correspond with RFP sections
  • Track RFP progress, due dates, and outcomes
And that will save you lots of time, help you respond much faster, and manage progress towards your due dates.

Looking for leads?      Need more RFPs to bid on?      Want to find government contracts?